Returns & Exchanges Policy

At DroneFly, we want to ensure your flight experience is seamless, which is why we offer a 30-day return policy on all drones and accessories in their original condition. Please ensure all flight logs are cleared and factory seals are intact for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log in to your DroneFly account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack with Care

  Securely place the drone, remote controller, batteries, and all original accessories back into the original manufacturer's packaging to prevent damage during transit.

• 3.
  Ship to Our Tech Hub

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure delivery to our inspection center.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware and internal flight data, your refund will be processed back to your original payment method within 5-7 business days.