Frequently Asked Questions
Everything you need to know about your DroneFly experience, from flight safety to shipping logistics.
Do I need a license to fly the drones I purchase from DroneFly?
Licensing requirements depend on your location and the weight of the drone. In the US, drones over 250g require FAA registration. We recommend checking your local civil aviation authority regulations before your first flight.
What is your policy on shipping and delivery times?
We offer free standard shipping on all orders over $499. Domestic orders typically arrive within 3-5 business days. Express shipping options are available at checkout for those who need to get in the air sooner.
What happens if I crash my drone on its first flight?
While our standard warranty covers manufacturing defects, it does not cover accidental damage. However, we offer 'DroneFly Care' protection plans that can be purchased within 48 hours of activation to cover hull damage and water damage.
What is your return policy for electronics?
You can return unopened items in their original packaging within 30 days of purchase. Due to the nature of flight controllers and battery wear, opened or flown drones are subject to a 15% restocking fee.
Are your drones compatible with both iOS and Android?
Yes, the vast majority of our drone models utilize companion apps that are compatible with both iOS and Android devices. Please check the 'Specifications' tab on the specific product page for minimum OS requirements.
Do you provide technical support for firmware updates?
Absolutely. Our technical team is available via live chat and email to assist you with firmware synchronization, calibration issues, and troubleshooting your remote controller connection.